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Return Policy
Products must use the following guidelines. The unused product must be returned within 21 days of
receipt (as indicated by UPS) for an exchange, in-store credit on
a future purchase or refund of the purchase price of the merchandise.
Returns will not be accepted after the 21 day limit. Products must be
in new condition with all tags and packaging in place. Any Used, abused, or broken products after use items will not be accepted.
The following items are exceptions to the returns guidelines and
are NON-Refundable.NON-exchangeable:
- We
do not accept returns for clearance, closeout, or special order
items.
- Items listed in the Daily Deals are non-refundable/non-exchangeable.
- Due to serious health concerns bits are no longer returnable.
• Special
orders include customizable items, items listed in Product description
as Special order Items, or seasonal items that are not in stock that need to
be ordered(ie..Summer flysheets during winter season). If item is
ordered for you and you want to return or cancel the order you will
have to pay a 20% re-stocking fee and will receive In-Store Credit
Only.
•
If a product becomes damaged during normal wear because of a
manufacturing defect The Equine Source will repair, replace, or refund
the purchase price of the product as indicated by the manufacture's
warrantee.
•
For returns on items drop shipped from our vendors please contact us
for return instructions since a Return Authorization Number may be
required.
• We suggest
that you ship your return back to us via UPS or US Postal Service with
insured service. This will protect you in case it is damaged or lost in
transit. We will not assume responsibility for misdirected, damaged, or
lost shipments.
- Any item that is returned that has been shipped out on free shipping promotion will be liable for original incurred cost of shipping on item(s). Example, ordered item for $125.00 with free shipping. If items(s) are returned and item(s) were shipped for say $7.06 UPS you will then now be liable for the UPS shipping since item was returned.
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